Last updated: October 2025
Welcome to our FAQ section. Below you’ll find clear answers to the most common questions about Ghost Mail Ltd and our professional UK address, mail forwarding, and parcel handling services.
🔹 About Ghost Mail Ltd
Are you a legitimate company?
Yes. Ghost Mail Ltd is a fully registered UK business (Company Number 11432238).
We are:
- Licensed and supervised by HMRC under the UK Money Laundering Regulations (Registration No. XML00000141031)
- Registered with the Information Commissioner’s Office (ICO) for data protection (Registration No. ZA507548)
- Registered for VAT (No. 332 5544 17)
We operate entirely within UK law and follow strict GDPR and AML compliance procedures.
🔹 Personal & Business Mail Forwarding
Can private individuals use your UK mailbox service?
Yes. Our service is available to both private individuals and businesses worldwide who require a professional or secure UK postal address.
How long before my address is active?
Immediately. Once your order is placed and payment received, your mailbox is set up and ready for use.
Is it a genuine UK address?
Yes. You will receive a real, verifiable UK street address:
61 Bridge Street, Kington, Herefordshire, HR5 3DJ, United Kingdom
(You may also use 61a Bridge Street if preferred.)
Is it legal to use this address?
Yes. Using a commercial address for correspondence or registered office purposes is entirely legal in the UK.
Is my mail secure?
Absolutely. Your privacy and mail security are our top priorities.
Mail is handled only by trained, authorised staff in secure premises under CCTV surveillance.
🔹 Mail Forwarding Services
Can you forward mail within the UK and internationally?
Yes. We forward mail anywhere in the UK and to most countries worldwide.
Do you accept parcels?
Yes. We accept letters, small parcels, and larger shipments by arrangement.
How often do you forward mail?
Mail is typically dispatched each Friday, but we can send daily, weekly, monthly, or on demand according to your instructions.
Can you hold my mail while I’m away?
Yes. We can store your mail safely and forward it at a later date — simply request our Mail Storage option.
What address should I use?
Use the following address format:
[Your Name or Company Name]
61 Bridge Street
Kington
Herefordshire
HR5 3DJ
United Kingdom
(Alternative: 61a Bridge Street may also be used.)
🔹 Parcel Forwarding
Can I pay by credit or debit card?
Yes. Payments can be made securely online via our website, or by phone during business hours.
Do you accept pallets or large items?
Yes, with prior arrangement. Please contact us before dispatching large or heavy goods.
Do you deliver parcels to PO Boxes?
Yes, where the destination country’s postal system permits.
Can you collect parcels from other locations (homes, auction houses, warehouses, etc.)?
Yes. We can arrange collections or third-party pickups on request.
How long does it take to forward my mail or parcel?
Typically within 24–48 hours of receiving payment and full forwarding instructions.
How much will it cost to send my parcel?
Costs depend on size, weight, destination, and courier. We will provide a full quote before dispatch.
Will I receive confirmation when payment is received?
Yes. A payment confirmation email is sent automatically.
Can you consolidate multiple parcels into one shipment?
Yes. We can combine multiple items to save on postage and handling costs.
Will you notify me when my parcel arrives?
Yes — if requested. Otherwise, parcels are automatically processed and forwarded according to your chosen plan.
Can you pay import duty or taxes on my behalf?
Yes, if specifically authorised. A handling fee applies for any customs or duty payments made on your behalf.
Do you repackage parcels if required?
Yes. We can repackage or re-label items when necessary (a small fee may apply).
Can I pay later?
No. All services must be paid in full before dispatch — we do not offer credit facilities.
🔹 Restricted, Prohibited or Hazardous Goods
Certain goods cannot be sent by post or courier. These include perfume, alcohol, aerosols, and other restricted items.
Please refer to the Royal Mail’s official Restricted and Prohibited Goods list for guidance:
👉 Royal Mail Prohibited and Restricted Items
🔹 Use of Address for Official Documents
Can I use this address for Electoral Registration?
No. Ghost Mail Ltd strictly prohibits use of our address for electoral registration purposes.
Providing false information for electoral registration is a criminal offence and may lead to prosecution.
Any such misuse will be reported to the authorities.
Can I use this address for my Driving Licence or Vehicle Registration (V5)?
No. The address must not appear on your personal DVLA documents.
You may, however, receive DVLA correspondence at your Ghost Mail address.
Please refer to DVLA guidance:
👉 Change Address on Driving Licence – GOV.UK
Failure to update your address correctly may result in fines up to £1,000.
🔹 General & Contact Information
Office Address:
Ghost Mail Ltd
61 Bridge Street, Kington, Herefordshire HR5 3DJ
United Kingdom
Telephone: 01544 599385
Email: support@ghostmail.co.uk
Website: www.ghostmail.co.uk
🧭 Summary
Ghost Mail Ltd provides secure, compliant, and confidential UK mail forwarding and registered office services for individuals and businesses worldwide.
Every aspect of our operation — from identity verification to mail handling — is designed to protect your privacy and maintain full UK legal compliance.